It’s no secret that using VoIP for business communication offers plenty of advantages. That’s why most businesses have slowly phased out telephone services in favor of VoIP.
But before we get into details, let’s find out what VoIP is. VoIP stands for voice over Internet Protocol. It allows making calls anywhere in the world through the use of the internet. With the entry of VoIP, there is less reliance on outdated landlines.
Many things have changed since the introduction of landlines 140 years ago. And we’re pretty sure businesses have changed too with the increasing use of VoIP.
How Does VoIP Work?
In essence, VoIP replaces wires and phone lines with the internet. Your voice is converted into data and sent over the internet with a VoIP phone. Converting the incoming information back into voice, it becomes as clear as day and without delay. But the most important thing is that it works.
There are many benefits to upgrading your landline to VoIP. Here are a few of the most prominent advantages of VoIP:
Low Cost
VoIP brings significant advantages to businesses because of its low cost. You basically replace it with a better phone call with less expense. Traditional landlines need physical hardware, installation fees, and expensive phone bills. Since VoIP utilizes an existing internet connection instead of telephone lines, it makes domestic and long-distance calls cheaper. With VoIP, even SMS and files can be sent via the internet. Also, VoIP services help businesses cut expenses in taxes, repairs, and maintenance fees.
High-quality Calls
VoIP enables higher quality calls compared to regular telephone calls. With today’s internet connection, voice quality shouldn’t be an issue. For VoIP calls, there are no latency issues, lag, or call dropouts.
Another key benefit of VoIP services is that it makes video conferencing accessible. You can also transfer different media formats across the internet, including SMS, files, pdf, images, videos, and texts during your phone calls. It’s even possible during video calls. In other words, it allows your ability to conduct efficient presentations.
Flexibility
VoIP is quite flexible. It’s a portable tool that your team can use. The system is fully mobile, and you can go wherever you want. A VoIP app is a piece of software installed on your smartphone or computer that sends voice calls over the Internet. VoIP allows you to use your own devices as extensions, and your personal cell phones will be secure if you have internet connection.
Scalability
Adding phone lines to your business can be expensive. You have to purchase costly telephone equipment and get a physical cable. However, VoIP phone lines are virtual. For example, when your business is growing, it will be easy to give new employees the phone lines they need.
VoIP systems work on existing networks. In other words, it’s cheap for employees and customers to use them. Also, calls within the internal VoIP networks are free. Though it’s not the same for external calls, the prices are fairly low.
Improved Interactions With Customers
The world has gone digital. Your business relationship could be anywhere. Workers are no longer tied to a single location.
The VoIP platform offers various services to improve the customer experience. That includes call queuing to help organize calls and call takeover. This allows a customer call agent to step in if necessary.
Moreover, you can opt to have auto attendants, where your customers have the option of self-service before speaking to an agent. Call forwarding is also possible if no agents are available to take the call. Their messages are sent to a voicemail box.
These solutions allow your business to interact with customers quickly and efficiently. Customers who experience short wait times are generally happy and loyal.
Security
Phone system security is a huge deal for businesses. A lot of scams usually happen through a phone call. With VoIP, you can decrease such threats. VoIP leverages features such as identity management and security threats. You don’t have to worry about scam calls.
You can also get VoIP providers that have undergone independent security audits to keep the system secure. They also do consistent operating system updates to avoid new vulnerabilities in your systems.
Verdict
A phone system will get the job done, but why not use the best? VoIP is successful because of its low cost, convenience, and added value. Clearly, it’s the preferred means of communication for many businesses.
The VoIP platform lets you use the internet for phone calls instead of using traditional phone systems. The greatest advantage is the ability to make calls in any location, regardless of the country’s phone systems or available phone signals.